Shipping Policy – Giftbox Wale

At Giftbox Wale, we aim to provide a smooth and reliable delivery experience for all your customized gift orders. Please review our Shipping Policy carefully before placing an order.

1. Order Processing

All orders are processed within 1–2 business days after payment confirmation.
Since our products are customized and made-to-order, additional production time may apply depending on the complexity of customization.
Customers will be notified if there is any unusual delay in processing.

2. Delivery Timelines

Standard delivery timelines are typically 5–8 business days for metro cities and 7–12 business days for other locations within India.
Delivery times may vary based on:
- Shipping address location,
- Courier service availability,
- Seasonal spikes (festivals, holidays, etc.).
While we process and dispatch orders promptly, Giftbox Wale cannot guarantee exact delivery dates, as they are dependent on third-party courier partners.

3. Shipping Charges

Shipping charges (if any) are displayed at the time of checkout before final payment.
In some cases, free shipping offers may be provided as part of promotional campaigns.
Delivery attempts not completed due to incorrect address, refusal to accept, or unavailability of the customer may incur reshipping charges, which must be borne by the customer.

4. Order Tracking

Once your order has been dispatched, a tracking ID along with courier details will be shared via email/SMS/WhatsApp.
Customers can track their shipment directly using the courier partner’s website or tracking link provided.

5. Shipping Locations

We currently deliver to most pin codes across India serviced by our trusted courier partners.
International shipping is not available at this stage.

6. Delivery Delays

External factors such as weather conditions, strikes, natural disasters, or courier delays are beyond our control and may impact delivery timelines.
Giftbox Wale will not be liable for delays once the order has been handed over to the shipping partner.

7. Damaged or Missing Packages

If your parcel is delivered in damaged packaging, we strongly advise you to record a video while opening the package.
Any damage, defect, or missing product must be reported to us within 24 hours of delivery with proper photo/video evidence.
Claims without the required evidence may not be processed.

8. Customer Responsibilities

Customers are responsible for providing the correct and complete shipping address including pin code, landmark, and active contact details.
Incorrect or incomplete address details may lead to delivery failures or delays, for which Giftbox Wale will not be held responsible.
Reshipping charges will apply for re-delivery in such cases.

9. Non-Delivery & Returns

If a package is returned to Giftbox Wale due to address errors, non-availability, or refusal to accept, the original shipping charges are non-refundable.
Customers may request a re-shipment by paying the applicable re-delivery fee.

10. Contact & Support

For any queries related to shipping, tracking, or delivery:

📧 Email: support@giftboxwale.com
📞 Phone/WhatsApp: +91-7050727292
🕒 Working Hours: Monday – Saturday, 10:00 AM – 7:00 PM

The website is managed by GIFTBOXWALE.COM